The Week's Features
As the saying goes, “Everything is bigger in Texas”
The Federal Fair Labor Standards Act may be applicable in some cases
Sensors pinpointing whereabouts can then be shared with recovery firms
Features include 37,000 lbs. of rated structural capacity and much more
Tank’s transport was final move to new VFW building
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May 8-11, 2019
Dallas, TX.
August 15-17, 2019
Atlantic City, NJ.
Dec. 4-8, 2019
Tow Illustrated
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New Mexico Family Takes Wrecker Customization to Next Level

--Charles Duke
By Don Lomax
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The 2017 Tax Cuts Act has helped my business
a lot
more better than not
marginally
not at all
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Editor: Charles Duke
Managing Editor: Brendan Dooley
ATTV Editor & Anchor: Emily Oz
Advertising Sales (800-732-3869):
Dennie Ortiz x213, Ellen Rosengart x203,
William Burwell x208, Peggy Calabrese x202
Content Management: Henri Calitri
Site Progr., Graphics & Video: Ryan Oser
ATTV Technical Production: OMG National
Wrecks + Recovery Editor: Jim "Buck" Sorrenti
Operations Editor: Randall C. Resch
Tow Business Editor: Brian J. Riker
Tow Illustrated Editor: George L. Nitti
American Towman Wire • 08-26-2019
Travis Stacey, owner of Stacey's Towing in Chester County, Pennsylvania, is suing the Reading Parking Authority for $2.8 million alleging the authority owes him for cars he towed and stored for two years. Image - Bill Ulrich, Reading Eagle.


Don't Miss It!
He’s back and is rarin’ to go with his entertaining theatrical review of air cushion jobs worldwide that’s not “a lot of hot air!” Join Howard “Scooby” Eagan and John Sweezy Jr., as Matjack presents “Scooby’s Mystery Theater,” taking place during the American Towman Exposition at the Atlantic City Convention Center in Atlantic City, New Jersey, Dec. 4-7. (Note: Some of this presentation may not be suitable for children.)

towexpodfw.com
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August 21 - August 27, 2019
Gray’s Towing of Flint, Michigan, provided a tow truck to help VFW 4087 move to its new building in Davison. Image – Gary Gould.
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American Towman Exposition Gallery
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Rate how they handled this recovery
Great job on a challenging recovery.
Hit all the basics on this one. Thumbs up.
Creative approach on this recovery. Good job.
I would approach this recovery differently.
Vehicle(s) could be rigged more efficiently.
More trucks were needed.
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August 21 - August 27, 2019
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City, State
RATES

Plantsville, CT
$88
(Pop. 10,387)

Beeville, TX
$175
(Pop. 13,290)

Lake Station, IN
$130
(Pop. 12,572)

Centralia, WA
$178
(Pop. 16,336)

Light-Duty nonconsensual tow rates as provided by Police Towers of America.
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August 21 - August 27, 2019
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August 21 - August 27, 2019
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August 21 - August 27, 2019
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August 21 - August 27, 2019
Mercedes-Benz has been fitting sensors inside new and used vehicles to pinpoint their exact whereabouts in the event of repossession.

What is Your Job?

7-Dump Dilemma-TIW-11 56693By Brian J Riker

What is your job? Answers I heard while attending Tow Expo-Dallas varied from "tow cars" to "cleanup wrecks" and dozens of other variations of the same answer.

Perhaps the best answer I heard was during the WreckMaster seminar on communication. Lead Instructor Barrett "Bear" Murphy stated his job is to solve a problem.

That is the best attitude a tower can have towards their work.

Put another way, we are servants. When we forget that our job—no, our duty—is to serve our customer in the best way we can, things can sour quickly. Many of our daily contacts are with people that are having a crisis. We are there to help them through this crisis as best we can, with our technical skills and our people skills.

Empathy is very important in diffusing a situation. Put yourself in their shoes for a moment and realize the physical problem is really just a small part of the overall issue. The breakdown may make them late for work, may blow their budget for the week or come with any number of other consequences.

Is the vehicle owner always the customer? No. Many times our customer is a law enforcement agency, dispatch club or private property owner. Service to the primary customer is paramount; however, we still owe respect and have a duty to serve the vehicle owner as best we can.

Respect and empathy are great tools to manage confrontational situations. Do your best to not take their frustration at the situation personally, even when their own actions are the reason for the tow.

The servant culture begins at the top. Owners and managers have a duty to serve their teams, providing them with guidance, mentoring, training, tools and a platform to serve the community, customers and the company.

Does this mean that a leader has to give up everything? Not at all. Does a good leader sacrifice for their team? Yes they do, when appropriate. A good leader willingly gives of themself.

The servant culture also comes with taking ownership of the problem. As a professional, we need to identify all the issues the customer is having, take reasonable care to offer and execute the best possible solution and make it right.

This does not mean we pay out claims blindly, nor does it mean we take responsibility for things beyond our control. It simply means we do what we would expect if we were in their shoes.

Servants are not weak; in fact, they are stronger than most. It takes a kind heart, broad shoulders and a thick skin to always think service. Being a servant is also the most humbling and rewarding position one can be in. It feels good to serve—to solve a problem and make the best of an unfortunate situation.

For many of us, this industry is not just a job or a business ... it is a lifestyle. We are called to serve. I challenge you to go out today and make someone's day just a little bit brighter. Give them a smile and a heartfelt hello, truly empathize with them and offer the best solution that you can.

Brian J Riker is a third generation towman and President of Fleet Compliance Solutions, LLC. He specializes in helping non-traditional fleets such as towing, repossession, and construction companies navigate the complex world of Federal and State transportation regulatory compliance. With 25 years of experience in the ditch as a tow operator Brian truly understands the unique needs and challenges faced by towing companies today. He can be reached at brian.riker@fleetcompliancesolutions.net
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